COVID 19 Response FAQ



What hours is the Library open?

Effective December 14: Curbside and telephone services will be available Tuesday – Saturday, 10am – 5pm. There will be no public admittance to the library building during this time. Online services, including virtual programming and the TRACpac catalogue are available 24/7 on our website www.sgpl.ca 

How do I pick up my items?

Items that have been placed on hold may be picked up through curbside pickup on a first come, first served basis. We are unable to book time slots at this time.

Once you receive a pickup notification, head to the library. Give us a call once you arrive at 780-962-4423 and dial 0. Your books will be checked out and a staff member will deliver them to your vehicle. 

How do I return my items?

You can return any items that fit through the 24 hr drop-off slots located outside to the left of the main library entrance. Any ‘oversize’ items (such as backpacks, sensory items, or kits) that will not fit, will require you to call the front desk upon your arrival for a curbside drop-off at 780-962-4423 and dial 0. Returned items will remain on your account for 72 hours following return to allow for a quarantine period


My account is about to expire. How do I renew it?

You can phone us at 780-962-4423 ext. 400 to leave us a message and we will call you back.

*Please note, all card expiring in December and January will be automatically renewed for your convenience while we remain closed to the public.* 

 

I don’t have a library card. Can I still sign up?

You may register for a card using online registration. Your temporary account will be good for 3 months and grants you access to our eResources including eBook lending. To receive a full membership and access to physical items, complete this form and attach a photo of your government issued I.D including proof of address and we will contact you with your account information.  


Can I donate items right now?

No. We are currently at full capacity for donated materials, and due to COVID-19 concerns we are unable to accept any more. An announcement will be made on our social media pages and this website when we are ready to accept donations again.

 

What health and safety precautions is the Library taking?

The well-being of our community and staff is always our top priority. Staff that are required to be on site continue to:

  • Not enter the library if currently or recently having had a fever, cough, shortness of breath, or are feeling unwell.
  • Wear a clean mask that covers the nose, mouth, and chin.
  • Keep hands clean. Hand sanitizer is provided throughout the library and at every work station.
  • Maintain at least 6 feet of distance from others.
  • Follow all directional signs and floor markings.


Contact Us:

Curbside Pickup:   780-962-4423 ext. 0

Ask a question:  780-962-4423 ext. 103

Leave a voicemail: 780-962-4423 ext. 400

Email us:  reference@sgpl.ca 


Anyone who exhibits symptoms must stay home and seek health care advice as appropriate: parents can call Health Link 811 and/or their primary health care practitioner (family doctor), and fill out the AHS Online Self-Assessment tool to determine if they should be tested.

For Health Information Related to COVID-19 visit this website: http://www.yrl.ab.ca/covid-19

Resources: